Thu 15 Nov 2018 10 p.m. GMT - Thu 15 Nov 2018 11 p.m. GMT (estimated)

Cloud IaaS Maintenance

Service Disruption:

Reading-A : IaaS Control Plane will be non-operational for a few
minutes.

Services Considered At Risk:

Dunsfold-A: Dashboard
Reading-A: Dashboard, Provisioning API’s

Impact on service:

The disruption is expected to last only a few minutes. During this
period IaaS object modification actions (launching new instances,
networks etc) will be delayed or fail.

The Memset Cloud IaaS dashboard and provisioning API’s, are considered
‘At Risk’ during this maintenance window, although we are not expecting
any disruption.

Compute and Storage in both regions are not expected to be subject to
any disruption.

Reason for maintenance:

The Cloud IaaS team are performing upgrades on IaaS Database, Messaging
Queue & external Load Balancers supporting services.

Affected services:
  • Cloud IaaS (OpenStack) Dunsfold, Reading: A brief minimal disruption is anticipated only at reading-a region control plane. However, dashboard and provisioning API’s, are considered ‘At Risk’ .

Fri 16 Nov 2018 10 p.m. GMT - Fri 16 Nov 2018 11 p.m. GMT (estimated)

Cloud IaaS Maintenance

Service Disruption:

Dunsfold-A: No disruption anticipated
Reading-A: No disruption anticipated

Services Considered At Risk:

Dunsfold-A: Authentication, Dashboard, Provisioning API’s
Reading-A: Authentication, Dashboard

Impact on service:

No disruption anticipated in any region.

The Memset Cloud IaaS dashboard and provisioning API’s, are considered
‘At Risk’ during this maintenance window, although we are not expecting
any disruption.

Compute and Storage in both regions are not expected to be subject to
any disruption.

Reason for maintenance:

The Cloud IaaS team are performing upgrades on IaaS Authentication
Database & external Load Balancers supporting services.

Affected services:
  • Cloud IaaS (OpenStack) Dunsfold, Reading: No disruption anticipated in any region, but dashboard and provisioning API’s, are considered ‘At Risk’ .

Tue 20 Nov 2018 10 p.m. GMT - Wed 21 Nov 2018 3 a.m. GMT

Scheduled critical security maintenance (Cloud VPS platform)

Impact:

Cloud VPSs will be offline for up to 30 minutes due to a reboot of the
host server and Cloud VPS.

Reason for maintenance:

In order to ensure the security of our Cloud VPS platform, we will be
upgrading the kernel and Xen hypervisor package which run your host
server.

This maintenance allows us to patch the security vulnerabilities present
in Intel's CPUs, known as Foreshadow. More information on how this may
affect your Cloud VPS(s) is available here:

https://www.memset.com/blog/l1tf-aka-foreshadow-where-we-are-now/

Further information:

Scheduled maintenance is arranged from time to time to facilitate the
continuous improvement of the security, performance and functionality of
Memset's platforms.

Affected services:
  • Cloud VPS Dunsfold, Reading

Wed 21 Nov 2018 10 p.m. GMT - Thu 22 Nov 2018 3 a.m. GMT

Scheduled critical security maintenance (Cloud VPS platform)

Impact:

Cloud VPSs will be offline for up to 30 minutes due to a reboot of the
host server and Cloud VPS.

Reason for maintenance:

In order to ensure the security of our Cloud VPS platform, we will be
upgrading the kernel and Xen hypervisor package which run your host
server.

This maintenance allows us to patch the security vulnerabilities present
in Intel's CPUs, known as Foreshadow. More information on how this may
affect your Cloud VPS(s) is available here:

https://www.memset.com/blog/l1tf-aka-foreshadow-where-we-are-now/

Further information:

Scheduled maintenance is arranged from time to time to facilitate the
continuous improvement of the security, performance and functionality of
Memset's platforms.

Affected services:
  • Cloud VPS Dunsfold, Reading

Thu 22 Nov 2018 9 p.m. GMT - Thu 22 Nov 2018 11:59 p.m. GMT (estimated)

Scheduled Network Maintenance

We will be carrying out routine maintenance on part of our fault-tolerant network switch infrastructure. Customers that have dedicated servers with dual 10Gbit networking will see one of the network links flap during this time. Network traffic will continue to be carried as normal on the 2nd link.

Whilst we don't anticipate any downtime for customers we are classifying this as an at-risk period.

Affected services:
  • Network Dunsfold, Reading